Template · works for any team

Customer support helpdesk

Every support ticket answered on time, and customers see only their own.

Customize this Open the live demo · No signup

Free to try with sample data. Sign in with your email and it's added to your workspace, ready to change. Matrixcape Build is in private beta.

The work it's for

Support lives in a shared inbox: nobody knows who's answering what, urgent problems wait behind easy ones, and customers ask for updates. Here each ticket gets a response target from its priority, is assigned to an agent, and is flagged when it's past its target. Customers log in to open tickets and see only their own company's; replies and answers are the ticket's history, and each ticket's internal notes are never shown to customers.

Answer urgent problems first, within a promised time
Know who owns every open ticket
Give customers a place to see their tickets without seeing anyone else's

Try it. It's working software.

The real app with sample data, shown for a managed IT provider. Switch roles (Owner, Support agent, Support lead, Customer) to see what each person sees. Nothing you do here is saved.

Open full screen

What it does today

Only what the app does right now. It works in any phone's browser, and every version is saved.

Board view: move cards from step to step
Calculated fields that keep themselves up to date
Workflow steps that say who can do what
Approval rules: a step only allowed when a condition is met
A note required on key steps
Email on workflow steps
Fields filled in automatically
Fields hidden from some roles (like internal notes)
Outside users (clients, customers, partners) log in and see only their own records
Dashboard with totals, charts and a waiting-on-you list
CSV import and export

Make it yours.

Every template starts clean. After you customize it, change the look in Design or just ask: your colors and logo, fonts, corners, how compact it is, a board or a calendar, light or dark.

Clean
How every template starts.
Your brand
Your colors, a serif, rounder corners.
Dark
Easy on the eyes, compact.

Change how it works, not just how it looks.

The steps, who approves what, the rules, the reminders and the emails it sends are yours to change. Say it the way you'd tell someone on your team. You see each change before your team does, and your team keeps using the live version until you publish.

Changes you can ask for

“Give Priority plan customers half the response time.”
“Email the support lead when a ticket is past its target.”
“Close a resolved ticket automatically if the customer doesn't reopen it in 5 days.”
“Add a Product choice to tickets and a chart of tickets by product.”
“Show tickets as a table.”
“Make it dark with sharp corners.”

One app in your Matrixcape workspace, not a separate subscription.

Start with one problem. Build the rest when you need it: every app you add lives in the same workspace, with one sign-in for your team. The same app works for an online store, a property management company, a school's it office too.

Customize this

Customize this uses no build credits.

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