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Template · works for any team

Returns and order problems

Every return and broken order in one queue; you approve the refunds.

Customize thisOpen the live demo · No signup

Free to try with sample data. Sign in with your email and it's added to your workspace, ready to change. Matrixcape Build is in private beta.

The work it's for

Support logs each return or order problem with the order number and a link to the customer's photo; the owner approves or declines refunds; support marks them refunded. Used by support and the owner.

  • Log every return, damaged order and late delivery in one place
  • Approve each refund before support sends it
  • See which problems still need a decision

Try it. It's working software.

The real app with sample data, shown for an online store. Switch roles (Owner, Support, Approver) to see what each person sees. Nothing you do here is saved.

Open full screen

What it does today

Only what the app does right now. It works in any phone's browser, and every version is saved.

  • Support logs each return or problem with the order number and a link to the customer's photo.
  • The owner approves or declines the refund; declining needs a reason the team can see.
  • Support marks it refunded once the money goes back, so nothing is paid twice.
  • A view for each person: Support and Approver each see the screens and steps meant for them.
  • Customer issues move through clear steps: New → Waiting on customer → Refund approved → Declined → Refunded.
  • Some steps ask for a reason (like sending a issue back), and the reason stays on the record.

Make it yours.

Every template starts clean. After you customize it, change the look in Design or just ask: your colors and logo, fonts, corners, how compact it is, a board or a calendar, light or dark.

  • Clean

    How every template starts.

  • Your brand

    Your colors, a serif, rounder corners.

  • Dark

    Easy on the eyes, compact.

Change how it works, not just how it looks.

The steps, who approves what, the rules, the reminders and the emails it sends are yours to change. Say it the way you'd tell someone on your team. You see each change before your team does, and your team keeps using the live version until you publish.

Changes you can ask for

  • “Refunds over $200 need the owner's approval; support can approve smaller ones”
  • “Email the owner when an issue is waiting for a refund decision”
  • “Add a reason list for returns and a breakdown of issues by reason”
  • “Add a supplier field so we can see which supplier's orders arrive damaged”

One app in your Matrixcape workspace, not a separate subscription.

Start with one problem. Build the rest when you need it: every app you add lives in the same workspace, with one sign-in for your team. The same app works for furniture stores, subscription boxes, repair shops too.

Customize this

Customize this uses no build credits.

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