Tickets
Card reader not connecting
ResolvedClose: Urgent tickets are closed by the support lead after a check.
- Subject
- Card reader not connecting
- Customer
- Lotus Nail Studio
- Updates go to
- linh.tran@example.com
- Category
- Something's not working
- Priority
- Urgent: we're stopped
- What's happening
- The card reader at the front won't pair.
- Assigned to
- Tomás Herrera
- Opened by
- Linh Tran
- Respond by
- Oct 12, 2026, 11:00 AM UTC
- Hours left
- —
- Resolved at
- Oct 15, 2026, 4:00 PM UTC
- Internal notes
- —
History
Linh Tran created this
Oct 12, 2026, 7:00 AM UTC
Megan O'Neil moved this to Resolved
Oct 12, 2026, 9:00 AM UTC
Re-paired the reader and updated its software; test payment went through.